These stars are part of the customer feedback system that we use on the website.
It is a way to help us better understand how satisfied our customers are with the service our organisation provides. On every page of our website, we offer a simple way for you to rate the page. It's an effective way to find out what works and what doesn't, and what needs to be improved.
After clicking a rating star you will be asked to provide further information - this helps us understand why you have rated page and gives us the opportunity to make improvements. We look at every comment we receive and try to act on them as soon as we can.
Sometimes we can make simple changes straight away, but other times your comments require us to do quite a bit of work before we can put things right. See You said ... we did for improvements we have made to the website based on your feedback.