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Council Housing

Information and advice for our Council tenants.

Mid Devon District Council's Housing Services deals with the management of Council housing. Our Housing Officers are split into three Area Neighbourhood Teams: Creedy, Culm and Exe (see Your Neighbourhood), with each Officer looking after a patch within their area.

These teams are the first point of contact for all housing questions. This includes rent and payment, anti-social behaviour, tenancy information, garage lettings and the Right to Buy scheme.

Tenant Handbook

The pdf icon MDDC Tenant Handbook [5Mb] contains useful information about your home and tenancy. This handbook acts as a guide for your home. We hope you find it useful. If you need help translating any part of the handbook please contact your Neighbourhood Officer by telephoning 01884 255255 or email htenancy@middevon.gov.uk

How would you replace you belongings in the case of flooding or fire?

Home Insurance Leaflet Image  

We do not insure your furniture, belongings or decorations against theft, fire, vandalism and burst pipes and other household risks. You need to take out your own insurance. Under a special scheme arranged with Allianz Insurance plc, it's easy for you to protect your belongings, the information for which is found in the pdf icon Home Insurance Leaflet [197kb].

You can pay your premium for this insurance in a variety of ways:

  • Fortnightly or Monthly by cash, using a swipe card at any Post Office or any Payzone Outlet.
  • Monthly by Direct Debit.
  • Annually by Cheque, Postal Order or Debit/Credit Card.

Tenancy Home Checks with Council Tenants

Tenancy Home Checks

We are visiting Council tenants in their home and plan to visit all tenants over the next three years. During the visits, tenants are asked to provide information about their household to better enable us to target our resources; by collecting details such as communication and support needs. Property condition is also being assessed and as the forthcoming changes to welfare benefits may affect a large number of tenants these proposals will be explained during the tenancy home check too. Further information can be found in the pdf icon Tenancy Home Checks Leaflet [215kb].

The visits are being well received and the feedback is very good.  Tenants felt:

  • "It was a useful and informative exercise"
  • "It is a very good idea that somebody is coming around to look at the property"

Claire Fry, Housing Services Manager said: "These visits also offer a golden opportunity for us to listen to tenants' concerns and to engage with our traditionally "harder to reach" tenants"

Contents

Moving In

Before you move into your new home, there are some things you need to do. The section offers guidance on what to expect when you take on a tenancy with us.

Tenancy Information

This tells you all you need to know about being a tenant with us. It includes our policies on general tenancy issues and has a copy of the Tenant Handbook as well as other useful information about Right-to-Buy and home insurance.

Rent

This covers your rent - how to pay it and how we calculate it. There are helpful tips and advice for managing your money, as well as links to agencies that specialise in such advice.

Works To Your Home

All repairs are dealt with by the Repairs and Maintenance Team. This section provides you with schedules for regular maintenance as well as information about aids and adaptations. There is also guidance for if you want to make improvements to your home.

Anti-social Behaviour

This deals with anti-social behaviour (ASB). You can report instances of ASB to us here. It also lists the different types of ASB and includes information on how we resolve ASB and our policy and standards for this.

Tenant Involvement

This gives you information on how to be more involved in the running of the housing service.

Your Neighbourhood

This focuses on your neighbourhood. It lists the events that are happening (such as Neighbourhood Walkabouts). There is also a section about how you can help us improve it (such as ideas for spending the Environmental Budget).

Leaving Your Home

This gives you advice and information for when you leave your home.

If you have any questions about our housing, not covered by the above, please see our Frequently Asked Questions page, or email us on htenancy@middevon.gov.uk.