General Repairs and Maintenance
When you become our tenant, you enter into a contract with us. As part of that contract, we agree to carry out certain repairs and maintenance work to your home and you agree to keep it in good condition (see What We Repair). In general, our repairs are to keep the structure and outside of your home in good repair. We also maintain installations for water, electricity, gas and drainage inside your home.
We expect you to report repair needs as soon as you notice them. We can then act on them as quickly as possible, within our set timescales (see How We Prioritise Repairs).
As well as general repairs and maintenance, you may want to improve your home by making changes to it. This can be anything from building a porch or installing more kitchen cabinets, to any adaptations needed for a disability. We must first give our permission before you can do any work to your home.
The pages below contain the information you need about any work done to your home, either reporting a repair need or asking permission to make changes. There is also a page giving you tips on how to do basic DIY tasks.
This gives you information about how to report a repair and what to expect next.
This page explains the repair works we will do to your home and the repair works you are responsible for.
We have different timescales for repair jobs (such as emergency and routine). This will tell you how long we should take to do your repair. There is also information about compensation that we pay for any late repair work and appointments.
We carry out many repair works on a yearly basis. You can find a list of our "maintenance programmes", with their timetables and locations.
If we are late repairing your property, you may be entitled to compensation. This page tells you more information and how to make a claim.
We are able to alter your home with disability aids. This section gives you more information about what is available.
In looking after your property there are certain health and safety consideration you need to be aware of.
This tells you what changes you can make to your home and how to get permission for them.
This section explains our Caretaker and Handyman Schemes.
We are offering to check properties for repair needs when tenants swap homes. This page gives more information about this 'local offer'.
This page gives you tips on how to do basic DIY tasks, from unblocking a sink to wiring a plug.
This page gives you information on a planned anc cyclical works, you can find out when your home will be painted and other such works here.