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Supported Living

Please note that the "pdf icon Frequently Asked Questions [81kb]" leaflet explains important changes to the Supported Housing Service from April 2015 and how the council will help tenants to prepare for these changes.

We have 24 schemes across the district, where tenants benefit from the aid of a Supported Housing Officer. Previously known as a "Warden", the Supported Housing Officer's job has changed a lot over the past ten years. The "good neighbour" role has developed into a support worker who can offer a range of knowledge and skills to tenants.

The service supports tenants to live independently and safely in their own home. A Supported Housing Officer will agree with each tenant an individual Support Plan based on his or her needs. We offer support and information on:

  • Personal health and well-being

  • Keeping alert and active

  • Joining in social activities

  • Accessing help from other agencies

  • Managing money and applying for benefits

  • Help with domestic and life skills

Type of CoverCostDescription  

Intensive Support


Anyone that may need more intensive support following a bereavement, whilst awaiting residential care, during a period of sickness or following a discharge from hospital 
  • Up to 5 visits per week plus 2 weekend welfare calls if required
  • 24/7 Alarm Service
  • 6 monthly Support Plan Review or sooner if needs significantly change

Regular Support


Anyone that is at risk of losing elements of their independence and ability to remain at home

  • Up to 2 visits per week
  • Welfare calls subject to assessed needs
  • 6 monthly Support Plan Review
  • 24/7 Alarm Service

Weekly Support

£10.00Anyone that is independent but requires a lower level of support to help them continue to live independently at home 
  • 1 visit or call per week
  • 24/7 Alarm Service
  • 6 monthly Support Plan Review

Occasional Support (Drop-Ins)

£5.00Anyone that is independent, but wishes to retain access to support from the service. 
  • A minimum of 1 visit or call per month
  • 24/7 Alarm Service
  • 6 monthly Support Plan Review (this may be by telephone)

Alarm Only


Anyone that requires the reassurance that they access the 24/7 Alarm Service

  • 24/7 Alarm Service
  • 6 monthly Support Plan Review (this may be by telephone)
  • Equipment check and and maintenance