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Assisted collections

Who's eligible for assisted collections?

If you have difficulty getting your recycling, garden waste and refuse out to the kerbside for collection, we may be able to setup an "assisted collection".

To qualify, you will need to meet the following criteria:

  • A physical or medical condition which prevents you being able to bring your waste/containers to the kerbside
  • There is no-one else in the household who can put the rubbish out for you (over the age of 14 living with you who is able-bodied and who can do this safely for you)

Supporting evidence maybe required such as:

  • Documentation confirming entitlement to the mobility component of the Disability Living Allowance (DLA)
  • Registered blind certificate
  • A Blue Badge

How can I request assisted collections?

Please Contact us if you think you may qualify for an assisted collection. You will be contacted if your request is validated.

Please note, collections from the kerbside will continue until your request has been validated.

How long does the assisted collection service last?

The service is available for three or twelve months:

  • Three month assisted collection service – for people with a short term illness or disability, for example someone with a broken limb or recovering from an operation
  • Twelve month assisted collection service – for people who are permanently physically unable to carry their waste and/or recycling to the collection point

Apply - Assisted Collections

What you need to know

To qualify, you will need to meet the following criteria:

  • A physical or medical condition which prevents you being able to bring your waste/containers to the kerbside
  • There is no-one else in the household who can put the rubbish out for you (over the age of 14 living with you who is able-bodied and who can do this safely for you)

Supporting evidence maybe required such as:

  • Documentation confirming entitlement to the mobility component of the Disability Living Allowance (DLA)
  • Registered blind certificate
  • A Blue Badge

What we need

We need your address where the waste will be collected from, contact details to keep you up to date with the service and details of the location where the containers or bins will be.



Start 

Other ways to Apply

Online is the best way to apply as you can update your details or view the status of the active service.

Alternatively you can contact our customer services team on 01884 255255.

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