Skip to main content


The Valuation Office Agency (VOA) regularly updates the rateable values of all businesses and other non-domestic properties (properties that are not just private homes) in England and Wales. This is called a revaluation.

Rateable values are the amount of rent a property could have been let for on a set valuation date. For the 2023 revaluation, that date was 1st April 2021.

We use these rateable values to calculate business rate bills.

Revaluations are carried out to reflect changes in the property market, which means that business rate bills are based on more up-to-date information.

The next revaluation will come into effect on 1st April 2023.

Contacting the Valuation Office Agency

We are responsible for anything to do with your business rates bill. The VOA is responsible for the valuation of your property. You will therefore need to contact the VOA for all queries about your rateable value.

Finding your rateable value

You are now able to see the future rateable value for your property and get an estimate of what your 2023/24 business rates bill may be. You can do this through the VOA’s Find a Business Rates Valuation Service on GOV.UK.

Your property details need changing

To tell the VOA about changes to your property details (such as floor area sizes and parking), you need a business rates valuation account. The VOA may accept your changes and update the current and future valuations.

Sign in or register for a business rates valuation account

You think your rateable value is too high

From 1st April 2023, you will need to use a business rates valuation account to tell the VOA you think your rateable value is too high. You must continue to pay your business rates as normal until a decision has been made.

Sign in or register for a business rates valuation account  ready for 1st April 2023.

All appeals to rateable values must go through the VOA - Check and challenge your business rates valuation

How Coronavirus (COVID-19) affected future rateable values

The VOA bases most rateable values on an estimate of what it would cost to rent a property for a year, starting on a certain date.

For the 2023 valuation, that date was 1st April 2021. This was during the pandemic and the rent information the VOA used reflected this. 

For further information please refer to our FAQ's


2017 List

The 2017 non-domestic rating list is closing. The Valuation Office Agency will be using their Twitter channel to encourage ratepayers to check the factual information that is held on their property is correct. They will be highlighting that ratepayers have up to midnight on 31st March 2023 to submit a Check to ensure ratepayers don't lose out on any reliefs or adjustments to their business rate bill.

An article on the VOA home page advises customers to do this as soon as possible. The article along with a YouTube video explains how this can be done - please click the link to VOA here.

From 1st April 2023, customers will only be able to make a Check against the 2023 rating list.

As the 2017 rating list will be closed there are only limited circumstances in which further amendments can be made to it.  These are:

  • Following outstanding Checks submitted prior to 1st April 2023 and any subsequent challenges and appeals
  • The VOA can alter the 2017 list up to 31st March 2024.  This allows the VOA to clear existing cases/reports and enables Billing Authorities to submit reports that have a retrospective element regarding the 2017 list.  If the VOA make any alterations to the 2017 list, they will advise the customer that they have the right to make a Check within 6 months of the alteration.
  • A customer has the right to challenge the 2017 list on the grounds of a tribunal or court decision, provided a Check has been made by 30th September 2023.
  • After 31st March 2024 the 2017 list may only be altered because of a challenge or appeal.

Please visit the VOA website for further information


Feedback form

500 character(s) left.
500 character(s) left.
500 character(s) left.