If you report a missed collection we will hold your contact details, name and address, name of your business, email address and telephone number.

The information is collected by Customer Services.

It can be collected by web form, email or telephone conversations with Customer Services

Street Scene Services use this information to investigate the reason behind the missed collection.

The Personal data is used to investigate the missed collection.

We do not share this information with any other department.

The Trade Waste Department will retain your information in a safe and secure environment.All ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy.

We will retain your personal information on the drivers notes for 6 weeks following the missed collection to ensure no further missed collections take place. After 6 weeks the missed collection report is closed but the call log remains on the Customer Services Management System for 12 months