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Was the refuse out at the normal collection point by 6am?
If No: Collection Times may vary from week to week and it is possible you missed the lorry. We may not be able to send the lorry back to pick up your refuse, depending on collection days for your area.

Was refuse collected from other nearby properties?

Have you seen the refuse lorry go past your property?

Please state if the refuse is in blue trade waste sacks or a wheeled bin:
If the missed refuse is in trade waste sacks we can send a small van to collect it. If it is in a wheeled bin then we need to send a proper bin lorry.