We will hold your contact details name, address, email address and telephone number
Customer services collect this information
This information will be collected by web form, email, telephone or face to face conversations
Information is collected to enable investigation and response to you regarding issues raised in your complaint, to provide feedback to services and individuals if you are making a comment or passing on a compliment
Information will be used for the purposes of investigation and response to you regarding issues raised in your complaint, to provide feedback to services if you are making a comment or passing on a compliment
Personal information will be shared with other services and individuals for investigation of issues, and for passing on feedback
All personal data is retained on a password protected system and all ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy
We will retain your personal data for 2 years in line with our retention policy and guidelines. Subject access requests for your information can be requested via customer services by telephoning 01884 255255 or emailing firstname.lastname@example.org. You can also visit our website www.middevon.gov.uk and view our data protection guidance page.