Skip to main content
Privacy Notice

We will hold your contact details name, address, email address and telephone number

Customer services collect this information

This information will be collected by web form, email, telephone or face to face conversations

Information is collected to enable investigation and response to you regarding issues raised in your complaint, to provide feedback to services and individuals if you are making a comment or passing on a compliment

Information will be used for the purposes of investigation and response to you regarding issues raised in your complaint, to provide feedback to services if you are making a comment or passing on a compliment

Personal information will be shared with other services and individuals for investigation of issues, and for passing on feedback

All personal data is retained on a password protected system and all ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy

We will retain your personal data for 2 years in line with our retention policy and guidelines. Subject access requests for your information can be requested via customer services by telephoning 01884 255255 or emailing You can also visit our website and view our data protection guidance page.

Please use this form to register any Comments, Compliments or Complaints from members of the public. The details will be passed to the appropriate service area representative who will investigate it and send a reply. If the issue can not be dealt with within three working days an acknowledgement letter will be sent out and we will try to resolve things within 10 working days, if this is not possible we will let you know and will extend the investigation time up to 12 weeks.

This should not include routine requests for services, for example reporting everyday problems. It also excludes an initial request for action such as reporting a noise nuisance or a Council House repair. Matters like these should be directed to the service concerned.

For comments regarding planning applications please use PUBLIC ACCESS an on-line service that allows you to submit comments on individual applications, alternatively, you can email your comments to

Our Complaints Procedure:

  • Step 1: The complaint will be dealt with by the office responsible for service which you are unhappy with.
  • Step 2: If you are still unhappy, or your complaint is more serious, your complaint will be dealt with by the corporate management team and in all cases viewed by the CE.

If we feel we have done all we can to put the matter right and you still want to take the matter further you may contact the Local Government Ombudsman. Details can be found at this website:

Your details

Contact reason

Discrimination and protected characteristics

It is against the law to discriminate against anyone using a public service because of a protected characteristic. Please help us improve our services to you by answering the following question.

Do you believe you have been treated unfairly by the Council because of a protected characteristic you have, or because you associate with someone with a protected characteristic?
Please select all that apply and give any supporting evidence in the additional information box below