Privacy Notice

We will hold your contact details name, address, email address and telephone number


Customer services collect this information


This information will be collected by web form, email, telephone or face to face conversations


Information is collected to enable investigation and response to you regarding issues raised in your complaint, to provide feedback to services and individuals if you are making a comment or passing on a compliment


Information will be used for the purposes of investigation and response to you regarding issues raised in your complaint, to provide feedback to services if you are making a comment or passing on a compliment


Personal information will be shared with other services and individuals for investigation of issues, and for passing on feedback


All personal data is retained on a password protected system and all ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy


We will retain your personal data for 2 years in line with our retention policy and guidelines. Subject access requests for your information can be requested via customer services by telephoning 01884 255255 or emailing customerservices@middevon.gov.uk. You can also visit our website www.middevon.gov.uk and view our data protection guidance page.



Have Your Say....

Please use this form to register any Comments, Compliments or Complaints from members of the public. The details will be passed to the appropriate service area representative who will investigate it and send a reply. If the issue can not be dealt with within three working days an acknowledgement letter will be sent out and we will try to resolve things within 10 working days, if this is not possible we will let you know and will extend the investigation time up to 12 weeks.

This should not include routine requests for services, for example reporting everyday problems. It also excludes an initial request for action such as reporting a noise nuisance or a Council House repair. Matters like these should be directed to the service concerned.

For comments regarding planning applications please use PUBLIC ACCESS an on-line service that allows you to submit comments on individual applications, alternatively, you can email your comments to devcon@middevon.gov.uk .

Our Complaints Procedure:

Step 1: The complaint will be dealt with by the office responsible for service which you are unhappy with.

Step 2: If you are still unhappy, or your complaint is more serious, your complaint will be dealt with by the corporate management team and in all cases viewed by the CE.

If we feel we have done all we can to put the matter right and you still want to take the matter further you may contact the Local Government Ombudsman. Details can be found at this website:

Title:  
Forename:  
Surname:  
Address:  
Post Code:  
Email Address:  
Daytime Phone Number:  

This is a:  
Which Council service does this relate to:
Please enter details of your comment/complaint:
If this is a complaint, what do you think the Council should do to put things right?

Equalities Monitoring

You do not have to answer the following questions and this will not affect the outcome of your complaint. However. if you give us a few details about yourself, it will help us get a better picture of the overall needs of the district. It will also help us to measure how far we are fulfilling our obligation to serve the needs of everyone across the district
Do you want us to treat this as a racial complaint
Yes    No
If you want us to treat this as a racial complaint Please give details 


Equality Monitoring form
Mid Devon District Council is always trying to improve the quality of service we provide to our community.Equality of service can only be achieved when we fully understand the diverse needs of our community and how to meet them.  

Completing the enclosed Equality monitoring form will allow us to gain a better understanding of the diverse community in Mid Devon and will help us to shape future policy and decisions.   
You do not have to complete any or all of the questions if you would prefer not to, any information you do provide will be treated in the strictest confidence and will be separated from any of your personal details. Thank you
What is your ethnic group? – Please select ONE only
White  
English / Welsh / Scottish / Northern Irish / British
Irish
Gypsy or Irish Traveller
Eastern European or A8 States (for example Polish Lithuanian)
Any other White background (Please State)
Mixed/Multi ethnic groups  
White and Black Caribbean
White and Black African
White and Asian
Any other Mixed/Multi ethnic background  (Please State)
Asian / Asian British  
British Asian
Indian
Pakistani
Bangladeshi
   
Any other Asian background  (Please State)
Black / African / Caribbean / Black British  
Black British
African
Caribbean
Any other  Black background  (Please State)
Other ethnic group  
Chinese
Any other ethnic group  (Please State)

What is your religion?
Christian (Including Church of England, Catholic, Protestant and all other Christian Denominations)
Buddhist
Hindu
Jewish
Muslim
Sikh
No Religion
Any other religion (Please State)

What is your gender?        Male      Female
Is your gender identity the same as the gender you were assigned at birth? Yes      No 
 

What is your age?
under 18   18-24   25-34   35-44  
45-54   55-64   65-74   75 +  
 

What is your sexual orientation? Please tick which category best describes how you think of yourself
Straight
Gay / Lesbian
Bisexual
Other

Disability. The Disability Discrimination Act 1995 defines a disability as ‘a physical or mental impairment, which has a substantial and long term adverse effect on the person’s ability to carry out normal day-to-day activities. Do you consider yourself to have a disability under this definition?
Yes       No

Human Check: