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The landlord service is committed to delivering excellent customer service and during the pandemic we are adapting our approach as necessary to ensure that we are keeping up to date with the latest advice from the Government.  During the restrictions which will start on 5 November 2020, we will be focussing on key services whilst ensuring that tenants and other residents are safe.  We will be trying to ensure that service delivery continues but due to the need to minimise travel, some visits may be postponed. The wellbeing of our teams is also of great importance and that is why, when you do see them on our estates or visiting homes, they will be wearing appropriate PPE. We are sorry if some services are taking longer than expected.

Our Officers are all working from home as much as possible, but a different Duty Officer for both the Income and Estates team will be available to talk to you.  You should call 01884 255255 Monday – Friday and ask for a call back. If you are a tenant or a leaseholder and want to speak to the Neighbourhood Officer for your area, please email htenancy@middevon.gov.uk where a call back can be arranged. To discuss a repair, please telephone the same number or email repairs@middevon.gov.uk

We want to support tenants wherever we can during these difficult times and therefore would ask that anyone who is having financial problems to contact us.

Please note that we may have to use some empty homes to temporarily accommodate homeless clients.  At a later date these properties will be advertised via Devon Home Choice.  We appreciate this is a difficult time for everyone but we have a statutory duty to house homeless clients and to keep everyone safe.  If you would like to speak to someone about Devon Home Choice, please call us on 01884 255255 and ask for a call-back or email devonhomechoice@middevon.gov.uk

Please be aware that our Facebook page posts regular updates on our service delivery. https://www.facebook.com/mddc.housing/

If you need to liaise with us, you can call either our Housing or Building Services teams via 01884 255255, or send us a direct message via our Facebook page @mddchousing. You can also email repairs@middevon.gov.uk about maintenance issues or htenancy@middevon.gov.uk for management issues.

 

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