Waste services update
Due to reported staffing issues, we've had to reprioritise our waste collections as below.
We apologise in advance for any inconvenience caused, and we ask you for your understanding and patience during what is an incredibly challenging time for everyone.
We anticipate restarting fortnightly garden waste collections, w/c 6 April.
Any garden waste collections missed due to the suspension of this service will be credited when you renew your permit for 2020/21. If your subscription expired during the suspension, you'll receive a reminder to renew once the service recommences.
Please refer to our Garden waste collection service: Customer update for more information.
Currently, we're collecting food waste fortnightly on the same day as your recycling and black sack waste, but we're aiming to reinstate alternate weekly collections from 6 April.
Recycling and black sack refuse
All fortnightly collections for recycling and black sack waste will continue as per your waste collection calendar.
Should there be any delays to collection services, we'll update both this page and our Daily waste collection updates page with the relevant advice.
From Thursday, 26 March, reusable textiles such as clothes, sheets, blankets, curtains, towels, shoes, handbags and belts will no longer be collected as part of your fortnightly kerbside recycling collection service, or any of the clothing banks in Devon until further notice. This is due to the area of this service provided by our contractor (the Salvation Army, who processes the textiles collected by all Devon authorities), now being classified as 'non-essential'.
In the meantime, if you have any textiles that are reusable, please keep hold of them until these restrictions can be lifted, at which point we anticipate that charities will be in urgent need of clean and wearable donations.
Individual missed collections
If we happen to miss your fortnightly recycling, food or black sack waste collection, due to reduced resources, we won't be able to return for individual missed collections. Please take your waste back in and put back out on your next scheduled collection.
Delivery of waste containers
All deliveries of waste containers have been suspended until further notice.
We've discontinued our bulky waste collection service and we won't be taking any further bookings until further notice.
Clinical waste collections will continue as normal on Mondays.
Commercial waste & recycling
Commercial waste collections remain unchanged.
Note: Invoices for April will arrive shortly, please be advised that we'll work with your business to arrange payments to suit your current situation. If you need to discuss your account during this time, please either email firstname.lastname@example.org or call via 01884 255255.
Guidance for people with confirmed or possible COVID-19: how to dispose of waste
- KEEP YOUR WASTE AND RECYCLING INSIDE FOR AT LEAST 72 HOURS before putting in your waste storage area.
- Store personal waste (like used tissues) and disposable cleaning cloths securely in rubbish bags.
- Place these bags within a second bag, tie it securely and store it in a separate room from where you are self-isolating.
- Keep the bags there for AT LEAST 72 HOURS before putting them out for collection on your correct collection day.
- Recycling and garden waste can be placed in your usual bin/boxes.
- PLEASE CARRY ON RECYCLING. It is vital that those self-isolating keep using the correct bins. Overfilling your black sacks may result in spillages and loose rubbish in the streets.
- Where possible please place your waste and recycling at the kerb side as close to 6:00am as possible on the day of collection and not before 6:00pm the evening before your collection.
The safety of the public and our workers, including our collection crews, is of paramount importance.
We'll monitor the situation as the country continues its efforts to suppress the COVID-19 virus. Please keep up-to-date by checking this page regularly.