Waste and COVID-19 FAQs
Yes- collections are continuing as normal at the moment however there is lots of additional waste and recycling to be collected so your collection may be later in the day than normal.
Yes- From Monday 11 May, Devon County Council will be opening a lot of the recycling centres. Within Mid Devon we have 2 recycling centres Ashley recycling centre and Punchbowl recycling centre.
Ashley recycling centre:
Is open from Monday 11 May.
Punchbowl recycling centre:
Will be open from Friday 15 May. They will only be opening Fridays, Saturdays, Sundays and Mondays. Opening hours will be 9am to 5pm Fridays and Mondays and 10am to 6pm on Saturdays and Sundays.
Before you go to your local recycling centre:
Recycling centres are only open for essential use, The government has defined ‘essential use’ as waste that ‘cannot be stored without causing a risk of injury, health or harm to the resident or other members of their household.’
To protect the public and staff a series of health protection measures will be in force at each centre, including a one-in one-out policy and the two-metre social distancing guidelines.
For more information regarding recycling centres visit Devon News Centre-Recycling centres to open for essential use only
Waste is an essential service and this will continue as normal for as long as possible, however as the Coronaviruses impact on staffing increases, services will be prioritised. We aim to collect general household waste on your normal collection day but garden waste collections could be suspended and recycling collections for plastic, tins, cardboard, paper and glass could be delayed. Before logging a missed collection, please check Daily waste collection updates to see if your road wasn’t able to be collected.
For recycling, if it is just your property please check carefully that you do not have incorrect items in your box such as plastic film, carrier bags, paper towels, tissues, nappies, saucepans, anything sharp like knives or broken glass. If you have an incorrect item, please remove this and put your boxes out on your next collection day.
You can report a missed collection on our website: Report a missed collection but if you can hold on until your next collection please do, as it will help the crews.
Yes- please help keep yourselves and crews safe by following the advice from Public Health England: GOV.UK COVID 19 Cleaning in non healthcare settings
Waste such as used tissues and disposable cleaning cloths from anyone with, or suspected coronavirus should be double-bagged, tied securely and kept separate from other waste for 72 hours (3 days) before being placed in your general waste (black sacks).
Yes- You can put out as many recycling boxes as you need to. If you have extra recycling which doesn’t fit in the boxes you have, put it in loosely tied carrier bags (not black in colour) but please put all glass into your box/es and have separate bags for plastic, tins, cans, paper and flattened cardboard. We will not be able to take any bags where the recycling has been mixed. It is a challenging time and if you’re additional recycling does not get collected we are sorry but please keep it until your next collection.
If you have excess cardboard, please flatten the boxes and remove the tape and fold or cut into pieces which would fit in your recycling box- this is the size which can fit in the compartment on the recycling collection vehicle. Large boxes may be left. Given the current situation with many more people at home creating more recycling than usual, crews may also not be able to collect additional recycling due to capacity on the vehicle. If your extra recycling is left, please take it back in, keep it dry and put this out on your next collection.
Please check you are recycling as much as possible, especially food waste. All black sacks are to be placed at the kerbside after 6pm the day before your collection or by 6am on the day of your collection.
To check your collection day: Collection day lookup
Crews are working very hard during this challenging period. Please wash out your recycling and sort it carefully. Put your glass bottles and jars in one of your black recycling boxes with paper but separate the best you can. Put tins and cans mixed with your plastic bottles, pots, tubs and trays in your other black recycling box. Put cardboard and drink cartons in your green recycling box. Collecting a well sorted box can take just 20 seconds. A mixed box can take over 2 minutes, so by sorting your boxes you will help speed up collections which is very important as there is less staff available. If there is a delay to your collection please keep paper and cardboard as dry as possible.
No- you should not put garden waste in your black sacks. We know that being at home during the day when people are not usually is creating extra waste similar to the Christmas period so it is unlikely that most households will have enough space for this anyway. Please store garden waste in your garden until recycling centres reopen.
Yes. It is still possible to request an assisted collection, but we will have to complete an assessment over the phone in order to set this up. Please be aware that this service is only for vulnerable people who are unable to put their bins out and have no one else to assist. If you are not able to present your waste due to Coronavirus, please do not request an assisted collection but follow the government guidelines. Please be patient while we complete the assessment, if possible ask family, friends or neighbours for help. Please refer to Assisted collections for more information.