Anyone who has unexpectedly received a text, email or phone call seeking information or payment should not give out personal information, including bank details, click any links or respond until they could be sure it was genuine. Please contact our Customer Services on 01884 255 255 if you have any concerns.
Fraudulent text messages can be reported by forwarding them to 7726, a free reporting service provided by phone operators. Potential scams can also be reported to Action Fraud.
Council Tax Energy Rebate Scheme
£150 Council Tax rebate
As part of the government's initiative to help households with rising energy costs, they have announced a £150 Council Tax rebate for certain households.
This money is not a loan and does not have to be repaid, unless you have a change in circumstances which mean you are not the liable party on 1 April 2022.
Householders in band A to D properties may qualify for this rebate. If you don't know which band your property is in, you can find it on your latest Council Tax bill or use the Valuation Office website to check. Band E properties that currently receive a Disabled Banding Reduction will also qualify under the main rebate scheme. Your Council Tax Bill will show you if this has been applied to your property. Government Guidance states that payment can be made to the person who is liable to pay the Council Tax (or would be were the property not exempt) is not a local authority, a corporate body or other body such as a housing association, the government or governmental body.
If you are eligible, we are making arrangements to get this paid as soon as we can after the 1st April 2022. Please do not contact us to chase this payment, we will be in touch with you. An application may be required, you will need to give us your Council Tax Account Number when you apply; which can be found on your bill.
Direct Debt Payers
Those that are not required to apply should receive the £150 within 10 working days from the date of success collection.
Direct Debit dates 1st, 15th and 25th (Please note normal banking days apply).
An application will be required, you will need to use your Council Tax Account Number when you apply; which can be found on your bill. If you need to send in supplementary evidence and are unable to upload it please quote the unique reference number allocated as part of the application.
If we have your bank details (because you pay by Direct Debit) we will pay the money into your bank account after we have received your first instalment; provided the name on the Council Tax Bill and Direct Debit Mandate are the same. If we don't hold your bank details, or if the bank account details do not match the name on the Council Tax Bill we will be in touch. If you don't already pay by Direct Debit, you can sign up to pay your Council Tax by Direct Debit online this means we will then have your details ready for when we start making payments. You will need to have your Council Tax Account Number to hand when you apply; which can be found on your bill.
Depending on how you pay your Council Tax you may be a required to give supplementary evidence, such as:
- Bank Statement
- Utility Bill
- Council Tax Bill
Extract from Government Guidance
27. Councils will be required to undertake pre-payment checks prior to payment of any grant which is not awarded to a live direct debit holder. These should allow them to:
a) Satisfy themselves that the person who is applying is entitled to payment; and
b) Satisfy themselves that payment details provided (if applicable) belong to an entitled person and relate to the relevant address
28. Councils should retain a record of:
i) all evidence provided as part of claims, and
ii) all pre-payment checks undertaken
The Council will also validate the information via ‘spotlight’ before payment can be made.
A ratepayer who provides false information or makes false representation in order to benefit from the Council Tax Rebate or Discretionary Fund may be guilty of fraud under the Fraud Act 2006
No - you must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill. If you are struggling to pay, please go to our 'Problems paying Council Tax' page for help and advice.
No, you must not use the Council Tax Refund form to claim the energy grant. It can only claimed via the online form for the energy scheme.
If you require an assisted claim please call 01884 255 255 or email email@example.com (make sure you give us a contact number.)
More information about the £150 Council Tax rebate, as well as other ways the government is helping with rising energy costs, is available on the gov.uk website.
There is some further funding available to help households who do not qualify under the main scheme.
You may qualify for a payment under our Discretionary Scheme:
- Households in bands E-H may qualify for this rebate; an application will be required.
- Households in bands E-H in receipt of Council Tax Rebate should apply
- Households in band E-H where a member of the household is in receipt of PIP should apply
- Households in bands E-H where a member of the household is in receipt of DLA should apply
- Households in bands E-H where the person named on the bill is in receipt of UC should apply
- Households in bands E-H where the person named on the bill is in receipt of ESA should apply
- Households in bands E-H in fuel poverty should apply
- Households in bands A-H currently exempt as all occupiers are under the age of 18 should apply
- Households in bands A-H currently exempt as all occupiers are full time students should apply
- Households in bands A-H currently exempt as all occupiers are severely mentally impaired should apply
- Households in bands A-H currently exempt as all occupiers are dependant relatives in occupation of an annexe should apply
You will need to have your Council Tax Account Number to hand when you apply; which can be found on your bill.
Please check the guidance.
The VOA will undertake a band review and the evidence customers need to provide, this can be found on the gov.uk website.
If you lodged an appeal against your Council Tax Band before the 3rd February 2022 and your band is reduced to a D or lower you will qualify for the payment; however any appeal registered for a Band E or above on or after the 3rd February 2022 will not receive a payment under the main scheme irrespective of the outcome.
You can approach your bank to discuss “first right of appropriation” so the bank doesn’t use the energy grant to pay off the overdraft. The Government have supplied a sample letter that you may find helpful when applying.
Please note this is the decision of the bank and not that of the Local Authority
Reminder: If you are a cash payer you can request the grant to be offset on your Council Tax as part of your application.
Those that have not claimed we will be issued a reminder. Failure to apply after one calendar month from the date of the letter, the Council will apply the £150 to your Council Tax account reducing the on-going liability - this information is stated within the reminder letter.
If the £150 is transferred to your Council Tax account a new bill will be issued showing the revised instalments.
Should you require help in applying please ring 01884 255 255 and staff will be happy to assist you.
If you do not want the £150 you’ll need to inform us, please email firstname.lastname@example.org