In order to demonstrate how we are fulfilling our obligations to Tenants and to lay out our plans for future improvement, we produce an annual report, outlining our performance and providing other information that may be of interest, see Annual Report Calendar 2015-16.

Performance Information Report

Every month we report on key performance indicators that are vital to our service. These indicators include:

  • Repairs
  • Empty properties
  • Satisfaction surveys
  • Telephone answering
  • Complaint handling

You can find analysis of our monthly performance in the Housing Performance Report 2018-19.

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