Strategies and policies
MDH policy documents can be found on this page. Our policies set out:
- how MDH will manage our homes
- create sustainable communities and
- provide a fair and transparent service to all our service users and meet the expectations set out by the Regulator of Social Housing, within the Regulatory Standards.
To find out more about these standards, please visit Regulatory standards - GOV.UK (www.gov.uk)
An Equality Impact Assessment is carried out when each policy is created or reviewed to ensure fairness and equality.
Requests for alternative formats will be considered on an individual basis.
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Tenant Involvement and Empowerment Standard
The Tenant Involvement and Empowerment Standard sets expectations for registered providers of social housing to provide choices, information and communication that is appropriate to the diverse needs of their tenants, a clear approach to complaints and a wide range opportunities for them to have influence and be involved.
Includes:
MDH Tenant Compensation Policy 2021
MDH Tenant Involvement Strategy 2021-2025
Neighbourhood and Community Standard
The Neighbourhood and Community Standard sets expectations for registered providers of social housing to keep the neighbourhood and communal areas associated with the homes they own clean and safe, co-operate with relevant partners to promote the wellbeing of the local area and help prevent and tackle anti-social behaviour.
Homes Standard
The Home Standard sets expectations for registered providers of social housing to provide tenants with quality accommodation and a cost-effective repairs and maintenance service.
Tenancy Standard
The Tenancy Standard sets expectations for registered providers of social housing to let their homes to tenants in a fair, transparent and efficient way.
Includes:
MDH Tenancy Management Policy 2022
MDH Leaseholder Management Policy 2022
Rent Standard
The Rent Standard is one of three economic standards that the Regulator of Social Housing expects registered providers to comply with. It sets the requirements around how registered providers set and increase rents for all their social housing stock in line with government policy as set out in their Policy Statement on Rents for Social Housing.
Procedures
We understand that Policy Documents aren't for everyone so we have produced procedure documents for tenants which provide more targeted information for specific scenarios. These procedures are linked to our agreed policies.
Unacceptable Behaviour Procedure
Anti Social Behaviour Procedure