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You will soon receive a letter detailing the weekly rent charge for the financial year 2022/2023 from which you will note that the rent charge is due to be increased. The Questions and Answers below detail the reasoning behind the increase.

How much are you increasing my rent and how have you calculated this?

The rent is due to increase by 4.1% from the 1 April 2022. In 2020 a new rent standard was set by the Government allowing Social Landlords to increase rent annually by the Consumer Price Index (CPI) plus up to 1%. The CPI is a figure that measures overall inflation. The CPI was set at 3.1% in September 2021. For more information here is a link to the Government website detailing the rent increase guidance Limit on annual rent increases 2022-23 (from April 2022) - GOV.UK (

What will you spend the additional rent on and how will you evidence the spending?

The income collected from your rent is used to manage and also maintain your home. We also use funds to make planned improvements to the properties. This includes identifying and installing cost efficient systems that will have a positive impact in relation to the running costs of your home. New build programmes are also funded by the income collection; there is a need to increase the number of social housing properties available to rent to address the housing need.

Every 12 months we provide an annual report which includes details of the spending and performance for that year. Please see our annual report 2020/2021 - Annual Housing Report - MIDDEVON.GOV.UK

I pay my rent by Direct Debit, do I have to amend the amount?

No, you do not need to do anything. We will adjust your direct debit accordingly and send a letter to you to confirm we have done so.

I claim either Universal Credit – Housing Element or Housing Benefit, do I need to do anything?

If you are in receipt of Universal Credit you will need to report these changes to The Department for Work and Pensions (DWP). You will need to let them know what your new rent charge will be from 4 April 2022 and that this will be collected over 52 weeks. Confirmation of your new rent charge will be sent to you by letter in due course. This needs to be done on, or soon after, 4 April 2022 via the online DWP Portal. You will need to select the “UC Account Home Page” and choose the “report a change of circumstances” option then, within that option, you will need to select the “where you live and what it costs” option. You are responsible for ensuring that you are being paid correctly for your housing costs.

If you are in receipt of Housing Benefit your provisional entitlement will be confirmed by letter in due course. The notification correspondence will be sent out with the Council Tax bills on 11 March 2022 and will confirm your entitlement.

What help is there if I am struggling to pay my rent and other bills?

We have a great page on our website which has lots information about financial help and support that is available to you. Please click on the following link which will take you to this page - Residents' Financial Support - MIDDEVON.GOV.UK. The Income Collection Team are also able to support you. The Income Collection Team are available Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm, please contact them on 01884 255255.

If you have any comments or wish to discuss this, please contact us on 01884 255255 or email


We are currently looking at ways to engage with our residents. Opportunities to get involved include:

  • Becoming an Estate Champion, where you gather feedback specifically relating to the area you live in.
  • Attending our Estate Walkabouts with your Neighbourhood Officer once or twice a year and sharing your ideas for improvements in the community.
  • Forming part of a Focus Group where you would have an opportunity to scrutinise performance and make recommendations for improvements to the service.

If you would like to have an informal discussion about the opportunities available to our Residents, please contact us on 01884 255255, email or fill in the contact form.

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