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Responsive repairs

Repairs that are carried out indoors will be carried out with strict physical distancing and hygiene measures in place. We are now carrying out individual risk assessments of tasks and tenants to ensure that it is safe to continue working.  Where it is decided that it is not safe to carry out works, this will be communicated to you.

See COVID-19: What to expect during a Housing Repairs visit to:

  • watch a video for guidance in preparation for a Housing Repairs visit from one of our Maintenance Operatives, and to;
  • find out what repairs we're currently prioritising during the COVID-19 period.

Gas servicing

We'll continue to carry out essential gas safety checks, in line with the latest Government guidelines and Health and Safety Executive advice, see COVID-19: Annual gas servicing for more information.

Handyman service and rechargeable works

Most Handyman Service and rechargeable are continuing as normal, although our availability is limited whilst we deal with a backlog of other works.

Planned modernisations

Most modernisation works, including new kitchens, bathrooms and heating, are continuing as normal. Please be patient as COVID-19 restrictions have led to between 6-12 month delays for these works.

Pest Control

Pest control services will continue for external works, with internal works being assessed on a case by case basis.

If you need to get in contact…


Although some of our team are working from home in accordance with government guidelines, we'll still be contactable by phone via 01884 255255 to report repairs.

Face-to-face meetings

All meetings will be conducted over the phone or video, in line with Government and health advice.


You can continue to email us with questions at


Post will be periodically checked, but we don't recommend this as a primary source of communication due to reduced postal services.

Social media

We'll continue to monitor our dedicated Facebook and Twitter pages, to keep you updated and respond to messages.


We always value our tenants' feedback and will continue to respond to all formal comments.

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