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Waste and recycling

We’ve been working with our crews to adapt the way they work in order to help keep them safe during the COVID-19 (Coronavirus) pandemic.

We have additional crews supporting the regular recycling rounds, so if you find that your cardboard has been taken but nothing else has, then please don’t panic, a crew will be there by the end of the day to ensure nothing is missed.

How you can help:

  • Wash your hands before and after touching your wheelie bin or rubbish bags. By washing your hands for 20 seconds with soap and water before and after handling waste containers you can help keep your family and our staff safe. If you can, please disinfect the handles on your bins/ boxes before and after collection.
  • Please double-bag your personal waste, such as used tissues, face masks, disposable gloves and cleaning cloths where someone in the household has coronavirus or is self-isolating. Please put these in disposable rubbish bags and then into another bag, tie securely and keep separate from other waste. These should be put aside for at least 72 hours before being put in your usual external household waste. Other household waste can be disposed of as normal.
  • If anyone in your house has symptoms of coronavirus, you must bag your waste and wait 72 hours before putting it out for collection. Put your waste in a bag and tie it securely, then put it in another bag and tie that securely too before waiting 72 hours to put it in your bin. This is especially important if the waste includes things like tissues used by the person with symptoms. Make sure the bag is stored somewhere away from children.
  • Park sensibly on collection days to leave room for our big vehicles to get down your street. As more people are working from home there are more cars on our streets.
  • Flatten and tear up cardboard, so it takes up less room in your bin.
  • Please sort your Recycling boxes in a way that helps our crews empty them quicker, for example keeping glass separate to plastic and cans.
  • Reuse whatever you can to minimise what you need to throw away.
  • Please don’t approach our crew members unless you really need to, and at all times maintain a 2 metre distance.
  • Check our up-to-date information about any waste collection disruptions on our website or by following our Facebook page.
  • If you or any one in your household is confirmed or showing symptoms of coronavirus please refer to our Guidance for people with confirmed or possible COVID-19: how to dispose of waste.

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