About this job

Permanent - 18.5 hours per week
Salary: £9,035 - £10,069

We have a vacancy for a Customer First Officer based in our offices at Phoenix House. This will be a generic post based in Customer First and will include working with the phone team, providing support for the reception, cashiers and to the central admin team as required.

We are looking for enthusiastic candidates who are looking to improve their skills and gain experience in customer service; dealing with people in an efficient and courteous manner, able to work on their own initiative with the minimum of supervision, and above all be flexible in their approach and able to work as part of a busy team.  

Candidates should have a good standard of education with experience of customer care issues. They should have a professional and polite telephone manner, good organisational and interpersonal skills and be able to communicate at all levels. They should also have a methodical approach to work, the ability to undertake a range of administrative duties and competence in the use of IT.

The main duties of the post will initially be to cover responding to enquiries from customers on the phone and all digital channels but will also include covering admin duties, cash desk and the meet and greet desk in Phoenix House.

To find out more

For an informal discussion about the post, please contact Lynsey Chilcott, Customer First Manager, on 01884 234245.

For full details please read the Job Description and Person Specification - CF07 - Customer First Officer

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

How to apply

Please download and complete our Job Application Form and send to opportunities@middevon.gov.uk. Alternatively, print and send by post to:

Human Resources
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers (if applicable) below:

CLOSING DATE 21 March 2018 at 1.00 pm

We are committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.

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