Technical Support Officer
About this job
FIXED TERM 2 years: 37 hours per week here
SALARY: £20,092 to £21,748
We are looking to appoint an enthusiastic person to join our Building Maintenance Technical Support team based at our Old Road Offices. Candidates should be capable of dealing with people in an efficient and courteous manner, able to work on their own initiative with the minimum of supervision, and above all be flexible in their approach and able to work as part of a busy team. A pleasant, calm personality is vital.
The principal duties will include the receiving, diagnosing and processing repair faults, principally from Council tenants, commissioning works orders, making appointments, allocating repairs and keeping the Building Maintenance databases up to date with current job history.
Candidates should have a good standard of education, experience of customer care issues and possess excellent interpersonal skills. A technical knowledge of basic repairs tasks would be advantageous and good levels of common sense essential. They should have proven administrative skills with the ability to undertake a range of duties and be proficient in the use of Microsoft Office software. The successful candidate will have experience of working with the public in an advice giving capacity or in a customer-orientated work environment and be able to demonstrate a commitment to customer service.
Although flexible working hours are offered, there is a requirement for hours to be worked on a rota basis in order to cover phone calls and deal with operative queries. As such, these 37 hours will be over a 5 day week (Mon-Fri) and require either starting at 8am or finishing at 5pm, with some level of flexibility through team work.
To find out more
For an informal discussion about the post, please contact Rosie Wills on 01884 233002.
For full details please read the Job Description and Person Specification - HB16 - Technical Support Officer.
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
How to apply
Mid Devon District Council
Please remember to quote the following post and vacancy numbers:
|CLOSING DATE:||04 December 2020 at 1:00pm|
We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.