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About this job

PERMANENT: 37 hours per week
SALARY: £25,419 to £28,226
LOCATION: Tiverton

Mid Devon District Council’s Housing Service manages over 3000 tenanted properties across almost 450 square miles of Devon countryside, with our main concentration of stock being in the towns of Tiverton, Crediton and Cullompton

We are looking for an experienced manager to lead our Housing Technical Support & Repairs Team which responds to both tenancy and repairs enquiries, supports our tenancy and repairs teams, prioritises repairs and agrees convenient appointments with our tenants. The Housing Repairs and Housing Tenancy Teams have recently restructured to form ‘Mid Devon Housing’.  The Building Services Office Manager role is crucial to supporting this change, so a strong, robust character with change management experience is essential.

Although a background in building maintenance, housing management and/or an understanding of tenancy matters would be desirable, emphasis is being placed upon the ability to manage a busy team of around 9 Technical Support & Repairs Officers effectively, review processes and implementing change.  Excellent organisational skills are required to prioritise workloads, provide advice and support, and ensure calls are handled quickly and effectively.

The ideal candidate will have excellent IT skills and experience of managing a busy office or a busy team.

Good working knowledge in one or more of the following areas would be advantageous:

  • Housing maintenance
  • Tenancy management
  • Anti-social behaviour
  • Community support
  • Diagnostic scripting

A satisfactory basic disclosure check will be requested in the event of you being offered the position.

Mid Devon District Council is proud to offer an excellent benefits package to all of our employees including:

  • Opportunity for hybrid working
  • A Local Government Pension Scheme
  • Free Car Parking
  • CSSC offering discounts in shops, restaurants, cinemas, hotels and insurance benefits
  • A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work
  • Excellent training and development opportunities
  • Generous annual leave, flexible working arrangements and the opportunity to purchase additional leave
  • Staff discounts in our leisure centres
  • Employee Assistance Programme and support offering a variety of employee wellbeing services to support a healthy work/life balance and lifestyle.

To find out more

For an informal discussion about the post, please contact Rosie Wills on 01884 233002.

For full details please read the Job Description and Person Specification - HB25 - Building Services Office Manager.

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

How to apply

Please download and complete our Job Application Form and send to Alternatively, print and send by post to:

Human Resources
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

CLOSING DATE: 15 August 2022 at 1:00pm

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.

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