Telecare Officer

About this job

FIXED TERM: 12 Months, 37 Hours Per Week   
SALARY: £24,294 - £25,979
LOCATION: Based in Tiverton but working in the Mid Devon area

We are looking to expand our already successful Building Services Team by recruiting an enthusiastic new team member within our commercial team. 

We are looking to employ a new member to the team to help ensure that the Community Alarm service is delivered in a professional and effective way and to ensure customers are at the heart of everything we do and that we are responsive to their changing needs and expectations. 

The housing repairs team prides itself on being a great place to work, and as such, we are keen to ensure that we get the right person for the role, and also that we are right for you. Many of our team here celebrate 10, 20, 30, even nearly 40 years with the Council Repairs service, which we believe is reflective of the supportive and friendly feel of the team. Flexible working also suits a great work-life balance.  

Applicants must have a full driving licence with use of own vehicle including insurance eligible for business use. 

At Mid Devon District Council, Tiverton our benefits include: 

• Competitive hourly rate of pay
• Local Government Pension Scheme
• Generous annual leave entitlements
• Discounted leisure memberships
• Free uniform and DBS check
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday
• Free parking at site

 As a Telecare officer, your duties will include but are not limited to: 

• Promote services, identify marketing opportunities and increase revenue. Develop close links with local charities and organisations that will provide financial support to service users. To make public presentations to promote services as required. 

• Implement the sales and marketing strategy to increase business. 

• Provide day-to-day support and guidance to staff installing community alarms and telecare equipment. Deliver in-house training to Supported Housing Officers, ensuring staff are able to install all types of equipment 

• Develop suitable ways of consulting with client groups to monitor levels of customer satisfaction.

At Mid Devon District Council, Tiverton we value: Pride, People, Performance and Partnerships

 About you: 

• Experience of working directly with vulnerable people in housing management or similar environment
• Ability to work on own initiative with a minimum level of supervision
• Ability to drive extensively throughout the Mid Devon area
• Ability to communicate with service users across a variety of levels
• Demonstrates the ability and motivation to achieve results

To find out more

To find out more about this role please contact Ben Penney via email bpenney@middevon.gov.uk

For full details please read the Job Description and Person Specification - Telecare Officer

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.  We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.