About this job

Fixed Term: 18 months - 37 hours per week
Salary: £3.70 per hour

We have a vacancy for an ICT Service Desk Apprentice based at Phoenix House, Tiverton.

About the Role

The Council’s inhouse ICT Service is responsible for delivering ICT to in excess of 300 users, located across 7 sites. As an ICT Service Desk Apprentice you will play an integral role supporting the Service Desk team in the delivery of 1st, 2nd and 3rd line support.  The team supports an extensive range of systems and hardware, ensuring that the Council is able to carry out its business.  This is both a technical and customer focused role and will provide the successful candidate with a comprehensive foundation to ICT within a business environment.

About You

You will need to be a self-motivated individual with good analytical, organisational and interpersonal skills. You will need to be comfortable working both as an individual and as a team player.  You will need to be innovative and imaginative and have the confidence to challenge existing ideas.  You will need a GCSE/NVQ Level 2 or equivalent in English and Maths at Grade C or above, or be willing to work towards a Level 2 in English, Maths and functional skills.


About the Apprenticeship

Within your apprenticeship you will develop your knowledge, skills and understanding to be able to respond to the ICT Service Desk demands. You will be working to complete the IT Practitioner Level 3 course run by Petroc College.

The apprenticeship process will take approximately 18 months to complete and will be supported with on and off the job training. There will also be time spent away from day to day duties to complete coursework and assignments, including 1 day per week at Petroc College, for a minimum duration of 18 weeks.

In return, you will have the opportunity to broaden your knowledge in an ICT Service with the full support of an experienced team.

A satisfactory basic disclosure check and three years complete education/ employment history will be requested in the event of you being offered the position.

To find out more

For an informal discussion about the post, please contact Ian Potbury, ICT Team Leader, on 01884 234257.

For full details please read the Job Description and Person Specification - IT11 - ICT Helpdesk Apprentice

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

How to apply

Please download and complete our Job Application Form and send to opportunities@middevon.gov.uk. Alternatively, print and send by post to:

Human Resources
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

CLOSING DATE 30 July 2018 at 1.00 pm

We are committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.

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