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Accessibility statement for middevon.gov.uk

This website is run by Mid Devon District Council. We want as many people as possible to be able to use this website.

Mid Devon District Council endeavours to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web. Some of the ways in which we strive to achieve this are as follows:

Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (e.g Windows), your Browser (e.g Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.

Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen Readers can be useful to enable blind and partially sighted people to browse the internet and carry out other tasks using their computer.

There are a variety of Screen Readers available via the internet. The following websites contain information regarding accessibility software and resources:

Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, please let us know.

How accessible this website is

We know some parts of this website aren’t fully accessible:

 

  • Older PDF documents aren’t fully accessible to screen reader software
  • Older online forms are difficult to navigate using just a keyboard
  • Information is presented as Images and not accessible using a screen reader
  • Pages contain hyperlinks with the same label but point to different locations that can cause confusion
  • Pages contain tables used for layout

What to do if you can’t access parts of this website

If you need information on this website in a different format please contact us using the details below:

Email: customerfirst@middevon.gov.uk
Call: 01884 255255
Letter:

Customer Services
Mid Devon District Council
Phoenix House
Phoenix Lane 
Tiverton EX16 6PP

We’ll consider your request and get back to you in 2 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements please use the “Tell us how we can improve this page” option at the bottom of every page or contact us by using the contact us form, emailing customer services customerservices@middevon.gov.uk or phoning 01884 255255 to discuss the issue with an advisor.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a relay assistance service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by phone or visiting us in person

Technical information about this website’s accessibility

Mid Devon District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we aim to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards.

Issues with Online forms

Some of the online forms in the “Do it Online” section of the website have navigation Issues with screen readers or are difficult to view on devices with small screens.

Mid Devon aims to fix this issue as soon as possible by September 2020.

Content not presented in an accessible way

Some of the pages in our site display complex data in image format. This is inaccessible for screen readers. This doesn’t meet WCAG 2.1 success criterion 1.4.5 (Images of Text)

Mid Devon aims to fix these issues by also showing the information in a more accessible format such as HTML by September 2020.

Pages contain hyperlinks with the same label but point to different locations that can cause confusion

There are pages in the website which contain links with the same label such as “Contact us” but point to different locations which can cause confusion as to where they lead. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (A) Different adjacent links that use the same link text may be confusing.

Mid Devon aims to fix these issues by renaming the links to more meaningful descriptions as soon as possible by September 2020.

Pages using table layout

Some pages on our website are presented using table layout to position the content in a particular way.

We aim to remove all tables used for layout by September 2020.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 16th September 2019. The test was carried out by Mid Devon District Council using Site Improve.

We tested:

 

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