Contact details and opening hours
National lockdown: Phoenix House opening hours
In light of the Government’s announcement regarding a further national lockdown period and stay at home order the council offices at Phoenix House will be closed to the public until further notice.
Our phone lines, email and self service options remain fully accessible.
We would urge anyone who can to access our services online. Thank you for your patience and understanding.
To contact us online
You can contact us online 24 hours a day, 7 days a week using any of the following methods:
PLEASE NOTE MOST SERVICES ARE AFFECTED BY THE CORONAVIRUS OUTBREAK. PLEASE VISIT OUR DEDICATED CORONAVIRUS PAGE FOR SERVICE SPECIFIC UPDATES
To contact us by phone
|
Answerable service |
Telephone number |
Availability |
|---|---|---|
|
Customer Services: |
01884 255255 (RNID Typetalk) |
Monday to Thursday - 8:30am to 5:00pm Friday - 8:30am to 4.30pm (And for out-of-hours emergencies) |
| Telephone payments: | 01884 233000 | 24 Hour |
| Fax: | 01884 234318 | 24 Hour |
Note: Benefits Officers are available for calls daily between 8:30am and 1:00pm.