Contact details and opening hours
Contact details and opening hours
Our offices at Phoenix House are currently open. In order to continue to protect customers and staff, opening will be restricted to the following hours and visits must be by appointment only. In order to avoid disappointment, please contact 01884 255255 to book before you arrive
- Monday - 9 am to 1 pm
- Tuesday - 9 am to 1 pm
- Wednesday - CLOSED
- Thursday - 9 am to 1 pm
- Friday - 9 am to 1 pm
Our phone lines, email and self service options remain fully accessible.
We would urge anyone who can to access our services online. Thank you for your patience and understanding.
To contact us online
You can contact us online 24 hours a day, 7 days a week using any of the following methods:
COVID Risk Assessment
Please find the latest risk assessment for Phoenix House.
To contact us by phone
|
Answerable service |
Telephone number |
Availability |
|---|---|---|
|
Customer Services: |
01884 255255 (RNID Typetalk) |
Monday to Thursday - 8:30am to 5:00pm Friday - 8:30am to 4.30pm (And for out-of-hours emergencies) |
| Telephone payments: | 01884 233000 | 24 Hour |
| Fax: | 01884 234318 | 24 Hour |
Note: Benefits Officers are available for calls daily between 8:30am and 1:00pm
Customer Services close at 4.30pm on the 3rd Wednesday of every month