Report waste collection Issues

We will hold your contact details such as name, address, email address and phone number.

Street Scene Services will collect this information for the possible investigation by the District Officer and for collection by the Waste and Recycling Team

This information will be collected by web form, email or telephone conversations.

We are collecting this information to create files for those individuals who are not recycling or placing their rubbish/recycling in the wrong collection area, this information may be used if a legal referral is made on a report.

The information provided may be used to confirm additional details or to retain a witness statement.

The information provided may be shared with the Legal Department should a fine be incurred.

Your details will be retained in a safe and secure environment.All ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy

The information will remain active for 6 months, the closed case will remain on our IDOX system for 12 months after closure when it will be automatically deleted.