If you request this service we will hold your contact details, name, address, email address and phone number.
Customer Services will collect this information
This information will be collected by email or telephone conversations.
The information will be collected for the delivery or collection of the requested bins and facilitate payment.
Your information will be used to enable collection or delivery of the bins to the chosen property and to provide our 3rd party payment site CAPITA with reference and personal details to enable payment to be taken. No card details will be retained to comply with the payment card industry standards.
Your information will be shared with the Building Maintenance depot for personal collection of the bins and to provide our 3rd party payment site CAPITA with reference and personal details to enable payment to be taken. No card details will be retained to comply with the payment card industry standards.
The Waste and Recycling Department will retain your details in a safe and secure environment. All ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy.
Once the delivery/ collection of the bins takes place the request will be closed but will remain on the property log on the Customer Services Management System for 12 months.
Subject access requests for your information can be requested via customer services by telephoning 01884 255255 or emailing firstname.lastname@example.org. You can also visit our website www.middevon.gov.uk and view our data protection guidance page.