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Posted On: 31-03-2020
Posted In: Breaking news

Phoenix House in duskOpening hours at Phoenix House will reduce further this week as the Council encourages customers to use alternative methods of contact.

From Wednesday, 1 April, the council offices will be open as follows:

Day Hours
Monday 10:00am to 12:00pm
Tuesday CLOSED
Wednesday CLOSED
Thursday 10:00am to 12:00pm

Customers are being encouraged to use email or visit the Council’s website where you can access many services, as well as read the latest advice and council changes regarding Coronavirus.


The Council remains operational and can still be contacted via telephone on 01884 255255, but this should be used in emergencies only or for those who have no other means of access.

Jill May, Director of Corporate Affairs and Business Transformation, said:

“The Council remains operational and open for business but we must strike the right balance between maintaining limited access for those who need it, while protecting everyone in these challenging times. The majority of our services can be accessed online or via email and of course our phone line remains available to those who need to contact us directly. We urge anyone, who can, to stay at home and access our services online rather than in person.”

Anyone visiting Phoenix House during the limited opening hours must respect the social distancing measures put in place and follow the clearly marked areas in reception, for their own safety and that of our council staff.

To access our online services please visit or for service updates visit our dedicated Coronavirus page.

If your enquiry is urgent or you are homeless tonight, please call 01884 255255.