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Posted On: 27-10-2021
Posted In: All

From 1 November 2021 the opening hours to Phoenix House will change for visits in person.Phoenix House

Customers can still access many of our services online, 24 hours a day but the hours for face-to-face appointments will change to a morning only service.

Our phone line and email service remains unchanged.

Jill May, Director of Corporate Affairs and Business Transformation, said: “The Council has remained fully operational and open for business throughout the Coronavirus pandemic but the way the public access our services has also changed and we must adapt to that. We know some people prefer to interact online, at a time to suit them, but we also recognise some of our community wish to speak to someone in person. By ensuring we have a number of ways to contact us we hope we are supporting everyone who needs to get in touch with us.”

While the Council continues to encourage those staff who can work from home to do so, more than 60% of our staff are at their usual place of work. Of those who continue to work from home it is important the public know that everyone is contactable and all of our services are operating.

Jill May added: “We have to balance protecting our staff and indeed ensuring we have a resilient work force who can deliver services, with providing a simple and effective way for the public to get in contact with us. We are doing that and the message is clear, we are here and we are open for business as usual.”

You can also access many of our services online.

If you wish to speak to a member of staff please call 01884 255255. You can also book a face-face appointment this way.

Alternatively you can reach us via email

From November 1, 2021 the opening hours to Phoenix House will be:

Monday        9am -1pm

Tuesday       9am-1pm      

Wednesday  Closed

Thursday      9am-1pm

Friday           9am-1pm