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We believe it is important that tenants know who is responsible for the services they receive and how decisions are made.

The managers below lead our services and are responsible for the delivery, quality and improvement of our services. They ensure we meet our responsibilities as a landlord, comply with housing regulation and use tenant feedback, performance information and complaints to improve how we work.

By clearly setting out who is responsible for each service area, we aim to be transparent and accountable to tenants and stakeholders.