Accessible Information Options

We can offer a range of accessible formats to ensure all tenants can easily understand and engage with the information we provide.

Easy-Read Documents

• We provide easy‑read versions of key documents, using simple language, short sentences, and supportive images to make information clearer and easier to understand.

Audio and BSL Formats

• Important letters, newsletters, and documents can be supplied as audio recordings or British Sign Language (BSL) videos. These formats support tenants with visual impairments, dyslexia, or those who prefer information presented in alternative ways.

Text-to-Speech Compatible Files

• Our documents can also be provided in text‑to‑speech friendly formats, making them fully accessible for tenants who use screen readers.

Large Print and Tactile Formats

• We can supply large‑print documents and tactile diagrams for tenants with visual impairments or those who may struggle with small text.

Braille and Translated Documents

• Through our partner organisations, we can provide documents in braille for tenants who read braille. Translated versions are also available for tenants whose first language is not English.

Face-to-Face Support

• If tenants prefer to speak with someone directly, our team can offer face‑to‑face support to answer questions and ensure everyone can access the information they need.

 

How to request reasonable adjustments

At Mid Devon Housing, we are committed to making our services accessible to everyone. We understand that some tenants may need additional support or changes to the way we communicate or deliver our services. These are known as reasonable adjustments, and we want to make the process as simple and supportive as possible.

What are reasonable adjustments?

Reasonable adjustments are changes we can make to ensue all tenants can access our services fairly. These may include:

• Alternative formats for documents
• Extra time to understand or respond to information
• Face-to-face support
• Communication preferences (email, phone, text, or letters)
• Adjustments to home visits or appointments

If you are unsure whether something counts as a reasonable adjustment – just ask. We are here to help.

Who can request adjustments?

Any MDH tenant, or someone acting on their behalf, can request reasonable adjustments. You do not need to provide personal medical details, just let us know what support you need and why it helps.

How to request a reasonable adjustment

• Contact us by phone: 01884 255255

Speak to a member of our team who will guide you through the process and note your needs.

• Email us: tenantinvolvement@middevon.gov.uk

Send us a message explaining what adjustment you need and how it will help you access our services.

• Speak to us in person

Visit our office or catch us at any of our drop-in sessions or community events.

What happens next?

• We will review your needs

A member of our team will assess what support is appropriate.

• We will contact you to confirm the adjustment

We will let you know how and when changes will be made.

• We record your adjustment on our system

This ensures all staff are aware and can support you consistently.