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If you would like to speak to a Neighbourhood Officer, please call 01884 255255 and ask for a call back.  If the matter is urgent, there are Officers in the office on a daily basis who will be happy to help.

Your Neighbourhood Team is your first point of contact. We can help with anything to do with your tenancy or rent.

Who's responsible for managing the Housing Service?

If you have any queries about our service delivery, please contact:

The Housing Service is currently prioritising work due to some issues related to resourcing.  We are giving priority to the management of serious anti-social behaviour, safeguarding and health and safety issues for the time-being.

The Operations Manager for Housing Services, Claire Fry, has overall responsibility for the management of our Housing Service.

Who should I contact about my rent?

For queries about your rent, contact your Neighbourhood Officer responsible for income collection below:


Contact Number

Zoe Burgess

01884 234251

Sophie Gale

01884 234305

Suzanne Palmer

01884 234295

Who should I contact about neighbourhood issues?

For queries about your neighbourhood, contact the Neighbourhood team which has responsibility for estate management by calling 01884 255255 or by emailing:

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