Tenant Satisfaction Measures
What are they?
From April 2023 social housing providers started collecting data on a new set of tenant satisfaction measures (TSMs). These new measures have been developed as part of a new system by the Regulator of Social Housing to assess how well a social housing landlord is providing good quality homes and services.
There are 22 TSMs in total, 12 of these require landlords to conduct a tenant perception survey. The remaining 10 are management information measures which landlords collect throughout the year.
Why is it important?
The TSMs are great for tenants as they allow you to hold us accountable. The aim is to help improve standards by providing visibility and giving the regulator an insight into how we are performing. The results of the survey will also give Mid Devon Housing an idea of where and how we can improve.
How will we survey you?
We are working with Service Insights to survey all of our tenants at the end of October 2023. Surveys will be completed via email, post and with some phone calls and it shouldn’t take more than 10 minutes to complete. We would really appreciate if you could take the time to answer the survey, your responses are really important to us.
We value your privacy and so the answers to the survey will only be used to monitor the quality of service we provide our tenants and the data will also be submitted to the Regulator of Social Housing in April 2024. Each year we will complete the same survey, submitting the data each time to the Regulator.
Your survey can be kept completely anonymous. There will be a question at the end of the survey asking if you are happy to be contacted by Mid Devon Housing, if you wish to be kept anonymous please say no.
Our current scores
You may remember in late 2022 we conducted a pilot survey for the TSMs. Please see the outcome of this survey on the downloads section on the right hand side of this page.
Do you want to get involved?
If you would like to join a focus group to discuss the results of the TSMs in early 2024, please get in touch with our Tenant Involvement Team.