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What are they?

From April 2023 social housing providers started collecting data on a new set of Tenant Satisfaction Measures (TSMs). These new measures have been developed as part of a new system by the Regulator of Social Housing to assess how well a social housing landlord is providing good quality homes and services.

There are 22 TSMs in total, 12 of these require landlords to conduct a tenant perception survey. The remaining 10 are management information measures which landlords collect throughout the year. The TSMs will take place every year going forward and the data will be submitted to the Regulator. 

Why is it important?

The TSMs are great for tenants as they allow you to hold us accountable. The aim is to help improve standards by providing visibility and giving the regulator an insight into how we are performing. The results of the survey will also give Mid Devon Housing an idea of where and how we can improve.

How will we survey you?

We worked with Service Insights to survey all of our tenants in November 2023. Surveys were completed via email, post and phone calls. Thank you to everyone that took part in the survey, your responses are really important to us. The survey has now closed and the results are currently being analysed. We will publish our results along side an action plan in spring 2024. 

Our current scores

You may remember in late 2022 we conducted a pilot survey for the TSMs. Please see the outcome of this survey on the downloads section on the right hand side of this page.

Do you want to get involved?

If you would like to join a focus group to discuss the results of the TSMs in early 2024, please get in touch with our Tenant Involvement Team.

tenantinvolvement@middevon.gov.uk(External link)

01884 255255

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