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Get involved in our consultations

At MDH, we will use consultations to listen to you and give you the chance to influence the services we provide.

We will be posting open consultations on this page for you to take part in. We will also list past consultations so that you can see what we have been working on. 

We want to ensure that any decisions we make on housing related policies, reflect the needs of our tenants.


Open Consultations

Repairs and Maintenance Policy

Our Repairs and Maintenance Policy is now open for consultation from the 1st-31st July 2024. You can read and download the policy in the downloads section on the right hand side. If you have any comments please contact the Tenant Involvement Team via email: tenantinvolvement@middevon.gov.uk, call 01884 255255, message us on Facebook @middevonhousing or by using our online feedback form: Contact us about housing - MIDDEVON.GOV.UK 

Tenure Reform - Have your say on the Tenancy Agreements we offer

What is this?

In line with our service vision, at Mid Devon Housing (MDH) we are committed to putting our tenants at the heart of everything we do. We are also keen to support and grow active tenancy engagement and aim to deliver high levels of customer satisfaction. For many years now, we have used flexible tenancies. These are fixed term tenancies, lasting either two or five years. In the run up to the end of the tenancy term, the circumstances of the householder are reviewed and, if these have changed, MDH may decide not to issue a new tenancy.

We are considering the continued use of this tenancy type and, in support of the ambitions set out above, we want to give you an opportunity to give us feedback about the use of these tenancies, and other potential changes to our standard conditions of tenancy. We are reviewing our tenancy policy and our agreement and, as part of this, we want to understand what you, the people who live in the homes that we manage, think about the use of fixed term tenancies. We know that many of you will also have a view on the terms and conditions of tenancy and we would like to hear about any particular issues.

How do I get Involved?

The consultation for this has now closed and your feedback is with Councillors. In January and February, we hosted a series of Housing Matters events in Tiverton, Crediton, Cullompton, Hemyock, and Lapford. These events provided tenants with the chance to engage with MDH Officers regarding their views on flexible tenancies. We would like to thank everyone who attended and those that participated and shared their feedback on Let’s Talk Mid Devon. The opinions expressed will help Councillors make informed decisions about the project. It will be on the agenda for the Homes Policy Development Group meeting in June where Councillors will look at the evidence supplied to a Working Group. Keep an eye on social media for updates. 

You can read the current tenancy agreements we offer on our Tenancy Agreement webpage

You can also read more about the project.

 


Have your say and tell us what you think by contacting us…  

Email us: tenantinvolvement@middevon.gov.uk

Phone us: 01884 255255

Find us on Facebook: @MidDevonHousing

Find us on X: @MidDevonHousing

We really appreciate you taking the time to read our policies and your feedback.  Any comments are gratefully received.  We will provide feedback on your comments once the consultation has closed.  

 

 

We will hold your contact details name, address, email address and telephone number

This information will be collected by web form, online, email, facebook, twitter, phone, letter or face to face conversations

Information is collected to enable investigation and response to you regarding issues raised in your complaint, to provide feedback to services and individuals if you are making a comment or passing on a compliment

Information will be used for the purposes of investigation and response to you regarding issues raised in your complaint, to provide feedback to services if you are making a comment or passing on a compliment

Personal information will be shared with other services and individuals for investigation of issues, and for passing on feedback

All personal data is retained on a password protected system and all ICT systems are accredited to Public Service Network standards with access restricted to relevant staff. All paper records are stored securely and we have a clear desk policy

We will retain your personal data for 2 years in line with our retention policy and guidelines. Subject access requests for your information can be requested via customer services by telephoning 01884 255255 or emailing customerservices@middevon.gov.uk. You can also visit our website www.middevon.gov.uk and view our data protection guidance page.

 

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