Damp and Mould

Everything you need to know about Damp, Mould and Condensation: damp-mould-condensation-guide.pdf (middevon.gov.uk)

Managing Condensation In Your Home Video - Managing condensation - YouTube

Condensation, damp & mould | Centre for Sustainable Energy (cse.org.uk)

Can damp and mould affect my health? - NHS (www.nhs.uk)

Fuel poverty assessment: Please complete this survey MDH Damp & Mould Survey | Let's Talk Mid Devon We may need to then contact you to find out more.

Would you like a familiarisation visit to help you understand your heating? Please contact us using our contact us form.

There is often financial support and advice available. Please contact us if you are experiencing financial hardship and this is affecting your ability to maintain your home.

Find what support is available for Mid Devon residents on our website:  Residents' Financial Support - MIDDEVON.GOV.UK

A number of tenants have contacted us expressing concerns after having received calls from unknown numbers stating that they are calling on behalf of the Council, from the ‘Repairs Team’ or the ‘Disrepair Team’. These calls or sometimes social media posts are often made by ‘claims farmers’ working on behalf of ‘no-win-no-fee’ solicitors. If details are provided a disrepair claim is logged and we are hearing numerous reports that tenants are tied into unfavourable terms and are often left to pay significant court costs. Three of our tenants were recently caught up in one of these agreements and received a CCJ ordering them to pay MDDC £9750 and £4,735 respectively. You can read more here Council Issues Reminder About Cold Callers and No Win No Fee Firms, Following Legal Win and Council Successfully Defends Disrepair Case. Unfortunately, many people who commence no-win no-fee firms often do not realise that although they will not need to pay their own solicitors costs, they will still be liable to pay the Council’s costs in the event of no-win.

If you would like to report damp and mould, or any other repair, please do contact us directly. If you are dissatisfied with any part of the service that you have been provided with, we would welcome you to let us know through our complaints process. The Housing Ombudsman Service also offers the opportunity for an independent investigation and can order landlords to pay compensation.

Some of our homes are fitted with environmental sensors which monitor things like temperature, humidity and carbon dioxide. They may also be connected to smoke and carbon monoxide detectors. We use these to ensure these monitored homes are safe and have a healthy indoor air quality. We also occasionally fit them where homes are suffering from damp or mould issues, to help us and tenants understand the causes and how to reduce it.

The most common system we use is the AICO HomeLINK system. If you have one of these systems in your home already, you may have already been offered the option to sign up to the resident app, so that you can benefit from the same data.

Exeter University recently published a series of case studies and guides, evaluating the social value of sensor systems.