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When I make a complaint will my identity be given?

At no time will your identity be given to the person you are reporting, although due to the nature of some neighbourhood disputes it is obvious who the report has come from.  For example if your are reporting about a particular instance of verbal abuse then it may be apparent to the other party who has made the report. In these types of cases we will support you so that the situation doesn't escalate.

Can I make an anonymous complaint?

Yes you can remain anonymous, although we will be unable to provide you with regular updates on how the case is progressing.  Please also note that we will have to decide on how to progress the report rather than you being able to help us to determine the appropriate action to take.  Should you contact us again for an update we will be unable to do this as you have not divulged your identity.

Will I have to attend court?

Should your case make it to court, evidence from the people who have actually witnessed the incident(s) is much stronger and is more likely to lead to a successful outcome at court.

However, the Housing Act 1996 allows us to use professional witnesses, such as the police and neighbourhood housing officers, and hearsay evidence where people are too frightened to attend court. We can also say what the likely affect the  behaviour would have on other tenants and residents.

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