Your rights and responsibilities as a Mid Devon Housing tenant

Being a Mid Devon Housing tenant means you have clear rights about the service you receive, as well as responsibilities that help us manage and maintain your home effectively. This page explains what you can expect from us as your landlord, and what we expect from you as a tenant. More detailed information about specific services is available through the links provided.

 

Your Rights

As a Mid Devon Housing tenant, you have the right to:

A safe and well-maintained home

We are responsible for making sure your home meets legal and regulatory standards, including the Decent Homes Standard, and that it is safe, secure, and fit to live in.

You have the right to:

• Have repairs carried out within published timescales
• Live in a home that is safe and free from serious health risks
• Receive gas, electrical and fire safety checks as required by law

Full details about repairs, response times, and safety standards can be found on our Repairs pages.

Clear information about our services

You have the right to receive clear, accurate, and up‑to‑date information about:

• The housing services we provide
• How to access those services
• What standards you can expect from us

We publish detailed information about repairs, safety, tenancy management, and compensation on our website so you know what to expect and how to get help when you need it.

Fair treatment and the ability to raise concerns

You have the right to:

• Be treated fairly, respectfully, and without discrimination
• Raise concerns or make a complaint if you are unhappy with our service
• Have complaints handled properly and within stated timescales

You can find full information about how to make a complaint, what happens next, and how we learn from feedback on our Complaints pages.

Reasonable adjustments and accessible services

You have the right to access our services in a way that works for you.

We will:

• Make reasonable adjustments to how we communicate with you or deliver services, where needed
• Take account of individual needs, including disabilities, health conditions, language needs, or other circumstances
• Consider requests for alternative formats, support, or flexibility

If you need a reasonable adjustment, please let us know so we can work with you to put appropriate arrangements in place.

Privacy and data protection

You have the right to expect that:

• Your personal information is kept safe and secure
• We only use your data lawfully and appropriately

More information is available in our Privacy Notice.

Support from a representative or advocate

You have the right to be supported by a representative or advocate when dealing with us about housing services.

This means you can:

• Ask a friend, family member, support worker, or advocate to help you
• Have someone support you in discussions, correspondence, or meetings with us
• Authorise another person to speak to us on your behalf, where appropriate

We will work with representatives or advocates in line with data protection requirements and any permissions you have given.

 

Our responsibilities as your landlord

As your landlord, Mid Devon Housing is responsible for:

• Maintaining and repairing your home
• Making sure homes meet safety and quality standards
• Providing clear information about our services
• Listening to feedback and responding to concerns
• Keeping you informed when things are changing

Detailed service standards, policies, and performance information are available throughout our housing pages.

Your responsibilities as a tenant

To help us provide a good service and keep your home safe, we ask that you:

• Pay your rent and any other charges on time
• Look after your home and report repairs as soon as possible
• Allow access for inspections, safety checks, and repairs when needed
• Be considerate to neighbours and visitors
• Ask permission before making alterations or keeping pets where required
• Give the correct notice if you intend to end your tenancy

Your tenancy agreement sets out these responsibilities and others in full.

 

Having your say about housing services

We are committed to listening to tenants and involving you in shaping housing services.

There are a range of ways you can:

• Give feedback
• Raise concerns
• Influence how services are delivered
• Hold us to account

Information about tenant involvement, scrutiny, and how you can get involved is available on our Tenant Involvement and Scrutiny page.

Need more information?

If you can’t find what you’re looking for, or need information in a different format, please contact us.

Email: tenantinvolvement@middevon.gov.uk
Telephone: 01884 255 255