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Privacy Notice: Parking and Penalty Charge Notices

Service: Street Scene

Processing Activity: Parking and Enforcement

The Data Controller, Mid Devon District Council, Phoenix House, Phoenix Lane, Tiverton, EX16 6PP.

Tel: 01884 255255

Email: customerservices@middevon.gov.uk

Mid Devon District Council (MDDC) is registered as a data controller with the Information Commission (registration number Z5826451).

The Data Protection Officer: email:dpo@middevon.gov.uk

What we collect

We MAY collect the following personal information to deliver and meet our Parking obligations:

  • Name.
  • Postal address.
  • Email address.
  • Telephone number.
  • Vehicle registration number.
  • Vehicle make and model.
  • Payment and transaction records.
  • Correspondence relating to parking enquiries or appeals.
  • Surveillance (Body Worn Video) or vehicle images where relevant to enforcement activity.

The Council should only collect information necessary for the purpose being undertaken. This aligns with the data minimisation principle under UK GDPR.

Why we collect it

We collect and use personal information to:

  • Manage parking permits and parking accounts.
  • Process cashless parking transactions.
  • Issue, administer and recover Penalty Charge Notices (PCNs).
  • Investigate parking contraventions.
  • Respond to enquiries, appeals and complaints.
  • Prevent and detect fraud and misuse of parking facilities.

The Council processes personal data under one or more of the following lawful bases:

  • Article 6(1)(c) UK GDPR - processing is necessary for compliance with a legal obligation.
  • Article 6(1)(e) UK GDPR - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

We are required under the following legal obligations to process your personal data appropriately:

  • Traffic Management Act 2004
  • Road Traffic Regulation Act 1984
  • The Civil Enforcement of Parking Contraventions (England) Representations and Appeals Regulations 2007

Who will receive and see the personal data

 

We May share the following information with the following third parties for the reasons detailed Above:

  • Other internal departments including but not limited to finance.
  • The Driver and Vehicle Licensing Agency (DVLA).
  • Debt recovery and enforcement agents where enforcement action is required.
  • Payment service providers.
  • External platforms providing parking management services.
  • Police and other law enforcement agencies where required by law.
  • Courts and tribunals.

Your personal information will be stored securely and will not be accessible to anyone else, including other services within the Council, unless detailed above.

Retention

All your personal information will be held by us only for as long as is necessary and then in accordance with any legal requirements imposed upon us and the MDDC’s retention schedule. For more information, please go to our website to view our Retention Schedule.

Transferring personal information outside of the EU

Your personal information will not be transferred outside the EU or to any international organisations by the Council. It should be noted that the Council has no control over those accessing its online public registers nor what someone does with any information they obtain from them.

Your rights

Whatever our use of your personal information you have the right of access to that personal information (this means confirmation that we are using your personal information, access to it as well as other detail) and the right to seek rectification if the information is inaccurate.

 As we are processing your personal data on the basis of public task and legal obligation, you have the right to object and to restrict processing.

 Also, if you object to our use of your personal information and there is no overriding legitimate interest for us to continue using it or we have used your personal information unlawfully or it is no longer necessary for us to have the personal information, the right to erasure is also available to you.

Details on each of these rights and to how you exercise can be found on our website Here.  

Complaints

If you are dissatisfied with the way the Council has used your personal information, then you may wish in the first instance to make a complaint to the Data Protection Officer. This can be done by;

Writing to: Data Protection Officer, Mid Devon District Council, Phoenix House, Phoenix Lane, Tiverton, EX16 6PP.

You can also email: DPO@middevon.gov.uk .

Alternatively, or if you remain dissatisfied following your complaint to the Data Protection Officer, you may lodge a complaint with The Information Commission. The Information Commission is the UK’s independent body set up to uphold information rights. They can help and advise you on all matters relating to data protection.  

email: casework@ico.org.uk

Write to them

Information Commission

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113