The Data Protection Act (DPA) 1998 creates the legal basis under which the Council can process your personal information. For the purpose of the Act personal information is defined as any information that relates to a living individual from which they can be identified. For more information, please see Data protection guidance.

Subject Access Requests (SAR)

Any member of the public is entitled to request copies of all personal information that the Council holds about them. This is called a Subject Access Request (SAR).

If you wish to make a SAR, please complete our Subject Access Request Form and submit it together with the appropriate fee and proof of identification. Once a SAR has been received, along with the relevant fee, we will provide you with the information that you have requested within 40 calendar days.

Note: Certain documents or files may contain the personal information of several different people. In accordance with the DPA, we will redact any third party personal information before releasing it in response to a request.

Accurate and up-to-date information

The Council is required to make all reasonable efforts to ensure that the personal information that may be held about you is accurate and up to date. If you believe that information held by us about you is inaccurate please let us know so that it can be corrected.

Compliance with the Data Protection Act

You are also entitled to request that the Council stops processing your personal information if you believe it is not being done in accordance with the DPA. Please note that we have a legal obligation to process certain personal information in order to exercise certain statutory duties such as the collection of Council Tax and the provision of benefits.

The Information Commissioner's Office (ICO)

The Information Commissioner’s Office is the regulator for the Act and offers impartial advice about any aspect of the regime. If you are concerned about the way in which your personal information is being processed you can contact them directly. The ICO publishes extensive guidance through its website.

Further information

If you require any further information regarding making a Subject Access Request or any other aspect of the Data Protection Act, please contact us.

Feedback form