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Using AI to contact us

Using AI to contact us or make a representation

We want to hear your feedback or representations using your own words.  You may want to prepare your submission with the help of Artificial Intelligence (AI) but these tools can sometimes make submissions too complex or include legal references that are irrelevant or misleading.  We gain the best understanding of your submission when it is raised clearly in your own words. 

If you do want to use AI to support you, please consider the following:

  • It is your submission so make sure you read it through carefully to make sure it is accurate before you send it to us
  • Focus on your experience and the impact it had on you.
  • Do not ask AI to add legal arguments or complex references.
  • Be careful using general AI tools and do not share personal or sensitive information which might be used to train that AI system and/or be processed in a different country.
  • You are responsible for ensuring that any AI-generated content submitted is relevant, accurate and as short as possible to prevent delays.
  • Where we feel that your use of AI is negatively impacting on our understanding of your submission, or is overly long or complex, you may be asked to resubmit or approve a more concise statement.