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This privacy policy sets out how and when we use any personal information that we collect about you when you use our services, the conditions under which we may disclose it to others and how we keep it secure.

When you contact us to access our services, apply for a licence, registration or permit or we contact you as part of an investigation we may ask you for certain personal information in order to be able to assist you with your enquiry or to enable us to investigate fully. Some of this information will be recorded and stored on our systems.

When you apply for a licence, registration or permit we require a range of details including name, contact details, such as your address, email address, date of birth and telephone number. If you choose not to supply the required information we will not be able to progress the application.

Personal and premises licence holder applicants and taxi driver applicants are required to submit documents to prove that they have the Right to Work in the UK. These documents will include nationality and residence information.

To ensure that applicants can be considered to be fit and proper, background checks are required for taxi driver licences. We require this information for safeguarding the public and complying with the legislation. If you choose not to supply the requested information, we will not be able to progress an application or renew a licence.

A medical assessment is also required from the driver applicant's GP and this may contain personal information regarding medical conditions.

We will gather this information because it is in the public interest to provide information for safeguarding the public. If you choose not to supply the requested information, we will not be able to progress an application or renew a licence.

We will use your information to process applications, remind licensees of renewals and investigate complaints. We will not use your information for any marketing purposes and the information we collect is carefully stored electronically.

We will hold completed application forms and supporting documents during the lifetime of the licence. Once the licence has lapsed, been surrendered or revoked it is retained for six years.

We do not share your information with anyone else unless we are required to do so by law or it is necessary to provide our services to you. It should be noted that MDDC is under a duty to protect the public funds it administers, and to this end may use the information you provide for the prevention and detection of crime. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

We may share your information with Legal Services if we are considering taking legal action, Devon, Somerset and Torbay Trading Standards to ensure legal standards are met, Devon County Council Children's Services Departments to protect the public, Police for the prevention and detection of crime, HMRC at their request and for the prevention and detection of crime, Home Office to prevent illegal working, Disclosure and Barring Service to protect the public, and other local authorities where applicants and operations may cross districts.

Information about your vehicle and your licence will be used to compile our statutory returns to DEFRA under the Air Quality (Taxis and Private Hire Vehicles Database) (England and Wales) Regulations 2019. DEFRA may, under contracts or similar agreements, use third party organisations to process this personal data.

We process your information to comply with legal requirements or where there is a substantial public interest.

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