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If you disagree with our decision, you have the right to:

  • ask us for an explanation 


  • ask us to reconsider

You must make your request in writing within one month of the date of our decision, giving your reasons. You can also apply using our online appeals form.

If you're not happy with the outcome provided by the Benefits Team, you can then appeal to the Valuation Tribunal. There is a limit of two months to make the appeal starting from the date you received the response from the Benefits Team, or if we have not responded, within four months of the date you first requested an explanation or reconsideration.

You should make your appeal by filling in the form on the Valuation Tribunal website You can download the appeal form from the Valuation Tribunal and email it back them or you can call the Valuation Tribunal to request a paper form.

Please remember:

  • you need to ask our Benefits team to reconsider the decision before you make an appeal 


  • your appeal must be sent to the Valuation Tribunal.

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