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Want to view your Benefit claim online?

You can now view your Housing Benefit and Council Tax reduction claims (if you have a Council Tax liability), using our new online portal.
Visit our View and make changes to your Benefit claim online page to find out more...

Can I challenge my Housing Benefit decision?

If you disagree with our decision, you have the right to:

  • ask us for an explanation, and/or;
  • ask us to reconsider.

How do I make an appeal?

You must make your appeal in writing within one month of the date of our decision, giving your reasons.

You can either send your written appeal by email to, or post to:

Benefits Team
Mid Devon District Council
Phoenix House
Phoenix Lane
EX16 6PP

What can I do if I'm not happy with the outcome?

If you're not happy with the outcome, we'll ask you if you want the independent tribunal service to hear your appeal, see GOV.UK - Tribunals Service.

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