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Our responsibilities

Local authorities like us, have a responsibility to monitor the quality of water supplied by water companies.

Sampling is usually limited to the investigation of complaints from local residents or businesses concerning strange tastes or materials in the water.


The vast majority of water supplied in Devon is by mains water supply provided by South West Water.

Government regulations require South West Water to carry out a great deal of sampling of their own supplies to ensure that they reach the required water quality.

Complaints in respect of mains water should, in the first instance, be made to South West Water - Help and Contact us, customer helpline on 0344 346 2020, Minicom: 0800 169 9965 (available 24 hours).

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