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Customer Services

We've changed the ways you can pay

Find out how to make payments at Phoenix House from December 2018, after the changes we're making to save money through self service

Contact details and opening hours

How to reach us online, by phone or visit us in person

Feedback and complaints

We welcome your feedback, whether a complaint, comment or compliment

How to find us

Our main office is based in Tiverton, near junction 27 on the M5 near Exeter and Taunton

Customer care

Our commitment to providing the best customer service we can and to treating everybody fairly

Change of address

Use our online moving home form to tell us of a change of address

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