We will:
- always be courteous and polite
- respond to the diverse needs of our customers, adapting our approach as required
- provide a range of different contact methods to suit your needs, you can call in to our offices, phone, email or write to us, or use our on line services
- use plain English in all our written correspondence and information, ensure that it that is easy to understand and widely available, and provided in other formats if required
- provide easily accessible offices, with private interview rooms, wherever possible - please discuss your needs with our staff
- apologise if things go wrong and do our best to put things right (please see our complaints procedure)
- listen to your feedback, act on it and respond
- regularly review our working practices to ensure we are always offering the best service
You can help us to help you by:
- treating us with respect - we will not continue to serve you if you are aggressive, threatening, violent or use bad language
- providing any documentation relating to your enquiry, as required
- bringing a friend or asking for a translator if needed – we may need to make an appointment to provide this service
- keeping to your pre-arranged appointment time or letting us know if you cannot make the appointment
Mid Devon District Council is Disability Confident Committed
As a Disability Confident Committed Employer we have committed to:
- ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
- offering an interview to disabled people who meet the minimum criteria for the job
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
Find out more about Disability Confident.