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Your Neighbourhood Officer will  look into your complaint and take full details of your complaint and then carry out an investigation. This involves taking detailed statements from you and any witnesses you may have. It will also involve contact with the alleged perpetrator. This should take no longer than 20 working days. However, if we need information from the police or other agencies, it might take longer. We will let you know if there is a delay.

What we can do

We always try to resolve issues at an early stage, without the need for legal action. Eviction should be a last resort, but we will act firmly if a case needs it. Listed below are the actions we can take:

  • issue warning letters
  • mediation
  • Acceptable Behaviour Contracts
  • family intervention referral
  • Injunctions and Exclusion Orders - with powers of arrest in certain circumstances
  • possession proceedings and eviction
  • demotion of tenancy
  • legal action under the Environmental Protection Act or the Noise Act
  • involvement of partner agencies
  • referral to the police for investigation of criminal behaviour
  • neighbourhood agreements
  • property closure
  • referral to a multi-agency problem-solving group (if the perpetrator has mental health problems, disabilities or their anti-social behaviour impacts on the wider community)



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