About this job

PERMANENT: 37 HOURS PER WEEK
SALARY: GRADE D £26,403 - £28,142 PER ANNUM
LOCATION: PHOENIX HOUSE, TIVERTON 

We are looking for a motivated and customer‑focused Customer First Officer to join our busy Customer First team at Mid Devon District Council.

This is a varied and flexible role, supporting our telephone service, reception and face‑to‑face enquiries, and the central administration team as required. You will be one of the first points of contact for our customers, helping to deliver a positive and professional experience across a range of channels.

About you

You will be enthusiastic, reliable, and keen to build your experience in customer service. You will enjoy working with people, be confident handling enquiries in a polite and efficient manner and be able to use your initiative while also working effectively as part of a team.

You will have:

• Experience of customer care and dealing with a wide range of enquiries
• A professional and courteous telephone manner
• Good organisational, interpersonal and communication skills
• The ability to work methodically and manage a range of administrative tasks
• Competence in using IT systems
• A flexible approach and willingness to support different service areas when needed

The role

Initially, your main duties will include responding to customer enquiries by telephone and through digital channels. Over time, the role will also involve providing cover for:

• Administrative duties
• The enquiries counter
• The meet‑and‑greet desk at Phoenix House

What we offer

Mid Devon District Council offers an excellent benefits package, including:

• Local Government Pension Scheme
• Free car parking
• Flexible working arrangements
• Generous annual leave, with the option to purchase additional leave
• Training and development opportunities
• Employee Assistance Programme and wellbeing support
• Cycle to work scheme through salary sacrifice
• Staff discounts at our leisure centres

To find out more

To find out more about this role please contact Pam Evans, Customer First Team Leader, on 01884 234268.

For full details please read the Job Description and Person Specification: Customer First Officer 

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

CLOSING DATE:	01 MAY 2026 at 5:00pm
POST NUMBER:	CF07-1
VACANCY NUMBER:	2026050

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.  We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.