About this job

PERMANENT: FULL TIME, 37 HOURS PER WEEK
SALARY: GRADE G £35,412 - £38,220
LOCATION: TIVERTON

We are seeking to appoint a dedicated and motivated Housing Options Officer who would like to work in our busy Public Health and Housing Options Service. 

The role of Housing Options Officer is 37 hours per week and will be responsible for their own case load as well as working as part of a team.

The post holder will be required to provide housing advice and support to those at risk of homelessness or in housing need, assess and determine homelessness applications in line with Housing Act and Homeless Reduction Act.

You will maintain an on-going knowledge and understanding of relevant housing legislation and will work with other agencies and services to find solutions. You will also investigate and take action to prevent homelessness, making decisions in all aspects of the Housing Act and the Homelessness Reduction Act 2017.

The post holder will also be responsible for collating data for government returns that are crucial for funding bids. 

Additionally the post holder will possess excellent communication, problem solving and decision making skills, this must be done in a compassionate and customer focused approach.

We are looking for someone who has relevant experience of working within a housing options/homelessness prevention service and has a competent working knowledge of housing legislation. (or the ability and passion to learn)

You should be committed to delivering excellent services and maintaining effective relationships with other officers, members and other key stakeholders/partners drawing upon good communication and interpersonal skills.

You will also need the confidence to deal with sometimes challenging or difficult situations and to work effectively with other authorities and agencies. Computer literacy is essential and a working knowledge of Jigsaw, Integrator and Orchard Software, is desirable (though training can be provided).  

You may be asked to carry out off site visits so you will need full valid driving licence and have use of a suitable insured vehicle for business purposes

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. 

Our benefits include: 

• Competitive hourly rate of pay
• Local Government Pension Scheme
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• DBS check
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday (except bank holidays and Christmas)
• Free parking at site 

To find out more

To find out more about this role please contact Sarah Thomas (Housing Options Manager) sthomas@middevon.gov.uk 01884 233056

For full details please read the Job Description and Person Specification - Housing Options Officer

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

CLOSING DATE:	13 October 2025 at 5:00pm
POST NUMBER:	HO03
VACANCY NUMBER:	2025116

Mid Devon District Council reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to equality of opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.