Business Support Officer
About this job
FIXED TERM until 07 September 2026, Full Time 37 Hours Per Week
SALARY: Grade D £26,403 to £28,142
LOCATION: Tiverton
We are looking for an efficient and organised candidate to work as part of a small team.
The candidates should have a good standard of education; have an NVQ 2 in Business and Administration or equivalent; with experience of customer care issues and working in an office environment. They should have a professional, and polite telephone manner, good organisational and interpersonal skills, and be able to communicate at all levels.
You will be expected to act as a member of the team providing a frontline service to our customers and have the ability to undertake a range of administration duties. Competence in the use of information technology (Microsoft Office) is essential.
For an informal discussion about the post please contact Katie Harris, Property Services Office Manager on 01884 234283
At Phoenix House, Tiverton our benefits include:
- Competitive hourly rate of pay
- Local Government Pension Scheme
- Generous annual leave entitlements
- A flexible benefits scheme including access to a discount shopping (online and high street) and events
- Discounted leisure memberships
- Free uniform and DBS check
- Employee Assistance Programme
- Excellent training and development opportunities
- Monday to Friday (except following the 8 bank holidays and Christmas)
- Free parking at site
As a Business Support Officer your duties will include but are not limited to:
- To help members of the public, businesses and stakeholders who call into Phoenix House to solve problems they may be experiencing with the service and procedures. Assessing and prioritizing service requests, case management, including recording all transactions for the service on supporting work flow programs (such as CRM and CAPS), and procedures and, where necessary, escalating the call to a relevant team
- Use of the Facilities Services desks to update any requests from internal departments for Property Services to arrange maintenance.
- To support the Caretaker Supervisor/Property Services Team and assist with daily work load.
- To arrange provision of all service area purchasing and delivery of goods. In-depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies.
- To be responsible for service word processing and maintaining a level of competence in the use of new technology and programs, as required by the service.
- To work with other support services, such as Customer First and ICT, to provide smooth functioning of administration and support of the service, and to provide cover when required.
At Phoenix House, Tiverton we value: Pride, People, Performance and Partnerships
About you:
- NVQ 2 in Business and Administration or equivalent skills
- Demonstrable evidence of working in a busy office environment
- Experience using financial management and/or ordering systems.
- Excellent communication skills both verbal and written
Ability to deal with all customers and sensitive/challenging situations
To find out more
To find out more about this role please contact Katie Harris, Property Services Office Manager on 01884 234283
For full details please read the Job Description and Person Specification - Business Support Officer
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
How to apply
Please download and complete our Job Application Form and send to opportunities@middevon.gov.uk. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
| CLOSING DATE: | 09 October 2025 at 5:00pm |
|---|---|
| POST NUMBER: | HB20 |
| VACANCY NUMBER: | 2025113 |
Mid Devon District Council reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to equality of opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.