Rents Correction Team Administrator

About this job

FIXED TERM 12 MONTHS:  FULL TIME, 37 HOURS PER WEEK
SALARY: £25,584 TO £27,269
LOCATION: TIVERTON

We have an opportunity for two Administers to work for 37 hours per week in our Housing team for a period of 12 months. 

We are looking for a motivated, enthusiastic and pro-active individuals who are capable of dealing with a range of administrative tasks. 

Ideally, the successful candidate will have the ability to:

1. To update and maintain complex spreadsheets
2. To integrate rent details to assist in the collation of data to help manage refunds
3. To liaise with other officers as necessary in order to process cases
4. To contact residents by telephone, email and letter as required so make sure they remain informed of their individual journey
5. To verify information and evidence provided by residents in support of potential refunds
6. To report difficult and contentious issues to the managers
7. To comply with Mid Devon District Council’s Customer Care Standards and Code of Practice. 

The post holders will be administering cases for refund and benefit corrections.  Resolving problems/ issues as they arise and referring these to the Team leader as required. Reconciling data to enable efficient processing of evidence.  

To find out more

To find out more about this role please contact Dean Emery on 01884 234945.

For full details please read the Job Description and Person Specification - Rents Correction Team Administrator

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.  We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. 

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.